1. Who this applies to
These terms govern any branding, web design, development, SEO, or GEO engagement between Studio Twenty Four ("we," "us," "the studio"), based in Halmstad, Sweden, and a client who commissions that work ("you," "the client"). By approving a proposal, paying a deposit, or otherwise engaging us to start work, you accept these terms.
A signed proposal, quote, or statement of work ("the proposal") sets the scope, deliverables, price, and timeline for a specific project. Where the proposal and these terms conflict, the proposal governs for that project.
2. Deposit and payment
Unless the proposal states otherwise:
- A 50% deposit of the total project price is due before we begin any work. Work starts once the deposit clears.
- The remaining 50% balance is due on completion, before final files, source assets, or login credentials are handed over, and before a website is pointed at a live domain.
- For projects billed hourly or on retainer, invoices are issued monthly and are due within 14 days.
- Late payment may pause active work until the account is settled. We reserve the right to charge interest on invoices unpaid after 30 days, at the statutory rate under Swedish law.
- The deposit is non-refundable once work has started, since it reserves our time and covers work already in progress. If you cancel before we start, the deposit is refunded in full.
3. Revisions
Every proposal specifies the number of revision rounds included for that project, typically two rounds for identity and web design work unless the proposal states a different number. A revision round means consolidated feedback on a delivered concept or draft, returned in one batch.
- Revisions must stay within the original brief and scope agreed in the proposal. Requests that change the brief (new pages, a different creative direction, added features) are treated as new scope, quoted and billed separately.
- Revision rounds beyond the number included in the proposal are billed at our standard hourly rate, agreed with you before we start on them.
- Unused revision rounds do not carry over to a different project or convert to a refund.
4. Timelines and your responsibilities
Timelines in a proposal assume timely input from you: content, brand assets, feedback, and approvals delivered within the agreed windows. Delays on your side (late content, slow feedback, delayed sign-off) push the delivery date back by the same amount and are not a breach of the timeline on our part.
We will flag delays as soon as we see them and propose a revised date rather than let a project stall silently.
5. Ownership and intellectual property
- Ownership of final deliverables (logo files, brand guidelines, website code, designs) transfers to you once the final balance is paid in full. Before full payment, all work remains the property of Studio Twenty Four.
- We retain the right to display completed work in our portfolio, case studies, and marketing, unless you request confidentiality in writing before the project starts.
- Third-party assets we license on your behalf, stock photography, fonts, plugins, are subject to their own licenses, which we will disclose. You are responsible for renewing any recurring third-party licenses after handover.
- Preliminary concepts, drafts, and unused directions remain our property and are not licensed to you unless separately agreed.
6. Cancellation
Either party may cancel a project in writing. If you cancel after work has started, you pay for work completed to date, calculated against the project's day rate or milestone schedule, with the deposit applied first. If we cancel a project for reasons on our side, we refund any amount paid beyond work already completed.
7. Confidentiality
We treat any non-public business information you share with us as confidential and will not disclose it to third parties, other than subcontractors bound by the same duty, without your consent.
8. Limitation of liability
We deliver work with reasonable skill and care, but we do not guarantee specific business outcomes, search rankings, traffic, or AI citation results, since these depend on factors outside our control. Our total liability for any claim arising from a project is capped at the total fees paid for that project. We are not liable for indirect or consequential losses.
9. Governing law
These terms are governed by the laws of Sweden. Any dispute that cannot be resolved directly is subject to the jurisdiction of the Swedish courts.
10. Changes to these terms
We may update these terms from time to time. Changes apply to new proposals from the date of publication; an already-signed proposal is governed by the terms in effect when it was agreed.
11. Contact
Questions about these terms or an active proposal:
Studio Twenty Four
Halmstad, Sweden
contact@studio24.se